Today I skipped my Treo 700p across the parking lot.

I took a phone call while packing up my motorcycle which disrupted my routine. I ended up leaving the phone on my laptop bag. As I pulled away from my spot I heard it crash to the ground and caught a glimps of it skipping across the lot. Ouch!
I stopped, picked up the back, and battery then turned it over. It’s Dead Jim!
Off to the phone store I go, Verizon of course. I’ve carried insurance ever since I ran over a Nokia with a lawn mower and exploded it (literally, the battery was like a small bomb). That was about 5 years ago.
I thought to myself, this should be easy, the store was empty.
Verizon person: Can I help you?
Me: Yes, do you have any 700p’s in stock?
Verizon person: I think so.
Me: Good, I’ll need one, I just dropped my phone.
Verizon person: Oh well you’ll have to pay retail.
Me: Uh, no, I have the insurance.
Verizon person: Oh, we don’t do insurance claims, you have to call and 800 number.
Me: OK, what’s that number.
Verizon person: Fiddles around for a minute, calls information, and gives me the number.
Me: OK, thanks.
Verizon person: You know there’s a $50 deductible.
Me: No, I had forgotten that part, but it’s still cheaper than retail.
Let’s see 5 years at roughly $6 per month = 12x5x6= $360
I’ve roughly made my investment in the insurance back then. Of course there is the $50 deductible, and hassle of not having a phone for 48 plus hours and the stores can’t do the swap. But it still beats retail. (Been there done that, no good).
So I get home and dial them up. I listen to 3 minutes of voice mail garbage about fraud and finally get to put in my phone number and start my claim. I then get booted over to an auto attendant/Voice command automated claim processing application.
and…… get disconnected.
Start all over.
After 15 minutes I get through that, and get transferred to a very nice lady who wraps things up. Which is what I should have gotten in the first place. Screw all that automated crap. It was way too slow. So in 48 hours they are shipping me a new phone and I get to return the damaged one above.
Of course if I have a second claim in 24 months, I get cancelled and no longer get to have the insurance. Nice.
All in all though the experience wasn’t too hateful.
-Poohbah
Tags: 700p, cell_phone, gadgets, insurance, Opinion, phone, Verizon