Cisco Unified Call Center Express, Where’s the Redundancy?
Well son of a @#$%@ Mr. Chambers. Before you run off on a tangent and try to give us video Tele-Presence. How about giving us something we really need, like hot standby functionally for IPCCX (now know as Unified Call Center Express)?
Right now we’re in the midst of dealing with software bugs in IPCCX (oh sorry, Cisco Unified Call Center Express) Which the TAC expects us to UNINSTALL and REINSTALL in the middle of the day, taking my queues off-line and leaving my inbound customers just hanging the wind.
Oh, we can run the complex script we’re working on but we can’t “Debug it†because it crashes. The TAC and Development Engineers have alluded to seeing this before but the only fix apparently is to reinstall. They aren’t *sure* that will fix our problem but what the hell. We’ve already wasted an entire day, what are a few more hours? Why they wouldn’t want to take a look at what’s actually going on and try to correct it I’ll never understand.
This wouldn’t bother me so much if the box we were developing on was a backup to the production box (i.e. the HOT stand by box), but it’s does because NO such functionality exists. Ok there is warm standby now, but that’s not the same, and it didn’t exist until 4.x which we _just_ upgraded to. Callers in queue would still be lost. But at least our agents wouldn’t be down for the hour and a half while we reinstall just to get the script development environment working again, if that in fact solves our problem.
Can you tell we’re just a tad frustrated?
Written by datapoohbah on July 3rd, 2006 with
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