Story [here]

I was lucky enough to be at a Krogers last night and experience the chaos that ensued when the scanners didn’t work.

Of course I only needed to pick up three things. Easy in and out for some cold medicine, apple juice and bread. That turned into a 30 minute debacle.

The Self checkouts were closed, and apparently there are only 2 cashiers capable of doing math and making change. (On a Friday night at 8p.m.)

Of the few things I purchased 2 rung up wrong and one wasn’t able to ring. Nice…

So the story above explains what happened. Apparently when they updated their recall info so they wouldn’t sell dog food that is tainted, the system got all fubar’d.

They couldn’t cope and had to shut down the stores for many hours. I wondered why at 8p.m. m 24 hour store was shutting down the lights.

It would have been easier I would imagine to just remove the stuff you can’t/shouldn’t sell from the customers reach. That’s how we did it in the good old days.

This is one downside of too much reliance on technology. Some things are just not all that complicated and aren’t technology problems to solve.

I’m glad I’m not the product/project manager for this. A whole bunch of stores closed. How much revenue was lost?

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