Cisco Desktop ADC Queue Monitor

July 25, 2007 in Uncategorized by datapoohbah | No comments

July 25th, 2007
For Immediate Release

Half-Baked Software, a Datapoohbah Production is proud to announce:

Desktop and client side, ACD Queue monitoring and alerting.

Working Product Title: The Cisco IPCCX Unified Communications Queue Manager for IPCCX Express and Above.
Short Name: Queue Monitor

Queue Monitor is a Windows System Tray application that queries specified queues and alerts the user when:

  • The number of available agents falls below a predetermined threshold.
  • A caller has been on hold for longer than a specified threshold.

Example:

QueueMonitor Demo2

  • This handy tool simply sits in the user’s or supervisor’s task tray and alerts them to undesirable queue conditions.
  • Each alarm condition is logged in a text file for audit and review.
  • No more watching the Supervisor Desktop — let Queue monitor tell you when your ACD agents are pushed past capacity.

Pricing and Licensing to be determined.

For more information contact sales@datapoohbah.com