Thank you for your email. Please note that Maximizer Software’s maintenance support is provided to named technical contacts listed on your maintenance support agreement who must be sufficiently technically competent to communicate, receive and implement instructions on the Maximizer Software and the hardware upon which it is configured.
We provide support to named technical contacts for your protection and security.
Reviewing your account we see the technical contact/s for your account are:
Nice…
Especially the “who must be sufficiently technically competent to communicate, receive and implement instructions on the Maximizer Software and the hardware upon which it is configured”.
This is support afterall, don’t bother us if you can’t figure it out yourself.
I fully understand trying to weed out the imbiciles that contact companies for support. No doubt about it. But it is still support and you don’t have that luxury, expecially for paid maintenance.
Even if a customer had a track record for being technically incompetent, you still have to work with them. If your products are so confusing and technically difficult to configure that this has to be your initial canned response to service requests, you realy need to look inward for the problem.
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