[Warning: Rant eminent]

The following is an account of our tale of woe using Cintas Document Storage for our offsite tape storage. 

Background:

We currently back up our infrastructure to tape in multiple ways.  Including but not limited to:

- Critical daily backups, these get rotated off-site daily.  There’s a box with these tapes that get’s swapped out with the vendor every morning exchanging the tapes from the previous nights backups and retrieving the tapes for the next days backups.  These tapes never leave their carriers.  The carriers are stored at the offsite facility and are never opened by them.

- Weekly archives, every weekend we backup all the critical stuff, plus the next level of things deemed necessary are backed up every weekend.   These go off-site in bulk about 2x a month.   These tapes also live in a storage container and are never touched by Cintas unless we move them to the archive pool.

- Archives, we also backup everything, full server bare metal restore, at a minimum monthly.  We also backup *most* workstations on a best effort basis nearly ever 60 days.   These also go offsite for bulk storage approximately monthly.  these tapes are handled by the vendor, they are removed from the travel containers and are slotted in storage racks.

Service:

A little over a year ago we contracted with Cintas Document Storage for off-site vaulted media storage and tape rotation.   The rotation part has always been acceptable.   The tape retrieval process has failed miserably.  While we have been fortunate enough not to need our tapes critically fast, we contracted with them to have this ability.

They use a web based application to ‘request’ tapes or items to be delivered the next business day during their run.   On multiple occasions (3x in one year) they have failed to service our tape retrieval requests in less than 5 days.

They have miss-slotted our tapes, and simply miss placed them.  They have also miss-placed our daily rotational containers…   All of these things are bad, very very bad.

A better solution comes along…

About two months ago we were contacted by a competitor.  Unfortunately for Cintas this sales person called on us while we were in the midst of a miss-placed tape container episode.   So we were certainly open to receiving a quote for services.

This competitor is just as secure, and is actually geographically 30 miles farther away.  Their cost for the same daily rotation and tape storage space was literally 1/2 the monthly cost of Cintas and they don’t have any of our other document storage or shredding business (yet).   This may be too good to be true, but it honestly can’t be any worse so we agreed to switch.

While signing the contracts we were warned by this vendor that Cintas would not play nice.   That they behave like 3 year olds when it comes to customers leaving them.  They flat out told us we’d have trouble retrieving our tapes.   Imagine that… 

Well silly us, we thought they’d be professional.

The following Monday we requested our archival tapes through the website.   We should receive these tapes the following day (Tuesday) per our contract.  Tuesday came; no tapes…   Wednesday came; no tapes…   Thursday came and the Jig was up… 

We had already started our daily rotation with the new company so it became clear to them that we were no longer going to be customers.

This is when all hell broke loose.

Nearly a week went by with no contact from Cintas, emails and voice mails were not returned.   Then out of the blue we get a phone call from the sales person attempting to save the account.  Something that should have taken place after any of thier tape handling failures.   Once it became clear that the account wasn’t to be saved they decided to play hard ball.   We received an invoice for 3 months of tape transportation and a year and half’s worth of storage  (discounted 50%).   Apparently I didn’t realize we had to give 90 days notice.  Fair enough.   I was not aware that their contract is so one-sided. 

They can drop you at any time for any reason.

You on the other hand, have to give them 90 days notice, and 30 days to resolve any issues.   So when they misplace your tapes as long as they get them to you within 30 days, they are off the hook for their poor service.   As a penalty for leaving them you still have to pay them 50% of the storage fees for the remainder of the contract.   (In our case another year and a half’s worth).

Given their repeated failures, I was not about to give them that.   Regardless of what the tapes were worth.  (We have and still have duplicate archives of nearly everything we’d need on site anyway). 

About two weeks ago they sent out another representative to try and salvage the account and discuss the ‘settlement’.  This obviously wasn’t going to go anywhere, but we agreed that we’d pay for 90 days of service (the notification period), provided one of those months was the current month.   We’d pay the transportation/delivery fees for this period and a final delivery charge, but we wouldn’t pay for vault storage past the 90 day window.   We reached an accord.   I now have checks on my desk for the 90 day period, and the previous monthly invoice. 

We’re ready and willing to exchange these checks for the hostages  (our tapes), but even that has proven to be difficult.  Again they are non-responsive to emails or voice mails.  I suspect it will happen, but I don’t know when.

My advice to you:

If you’re a Cintas document storage/vault customer, get out while the getting is good.   Review your contract, if it has clause 16 ‘SERVICE GUARANTEE AND TERMINATION’ you’ll need to be stealthy about getting your stuff back.   It appears even though they have you over a barrel contract wise, they think nothing of going Al Queda on you and keeping your stuff hostage.

Yes they will loose our other business, and that’s a damn shame.

It gets better…

As part of our settlement, we paid a Final delivery charge.  I just spent the last day and a half trying to arrange this final delivery (basically the exchange of the hostages for the ransom money).  I was just informed that:

“Apparently they trust their drivers with our entire business on our tapes, but they don’t trust their drivers with a couple of checks of their money.”

Because of this, we’ve apparently agreed to pickup the tapes.  I don’t think so… It’s the principle of the exchange and the fact that they charged us for final delivery.

As of right now their supposed to do the deal tomorrow.   I’ve never, ever dealt with a company (or manager in charge) that was so full of excuses for not doing their job.   Since they can’t commit on a time, they are to give us a call 20-30 minutes before they head over.  I highly suspect that won’t happen either.

Final Result:

As expected, they didn’t call they just showed up, and as Murphy would have it we were at lunch.  We should have made them wait longer but in the interest of getting our tapes back we rushed through our lunch to get back within 15 minutes.   We have our tapes and they have their ransom monies.   All is now well with the world.

Again, I highly recommend that you avoid this particular part of the Cintas organization. 

Before you hit send on that next email, perhaps you should run down this list, just to be sure:

1. Is it going to just one person? (If yes, jump to #10)
2. Since it’s going to a group, have I thought about who is on my list?
3. Are they blind copied?
4. Did every person on the list really and truly opt in? Not like sort of, but really ask for it?
5. So that means that if I didn’t send it to them, they’d complain about not getting it?
6. See #5. If they wouldn’t complain, take them off!
7. That means, for example, that sending bulk email to a list of bloggers just cause they have blogs is not okay.
8. Aside: the definition of permission marketing: Anticipated, personal and relevant messages delivered to people who actually want to get them. Nowhere does it say anything about you and your needs as a sender. Probably none of my business, but I’m just letting you know how I feel. (And how your prospects feel).
9. Is the email from a real person? If it is, will hitting reply get a note back to that person? (if not, change it please).
10. Have I corresponded with this person before?
11. Really? They’ve written back? (if no, reconsider email).
12. If it is a cold-call email, and I’m sure it’s welcome, and I’m sure it’s not spam, then don’t apologize. If I need to apologize, then yes, it’s spam, and I’ll get the brand-hurt I deserve.
13. Am I angry? (If so, save as draft and come back to the note in one hour).
14. Could I do this note better with a phone call?
15. Am I blind-ccing my boss? If so, what will happen if the recipient finds out?
16. Is there anything in this email I don’t want the attorney general, the media or my boss seeing? (If so, hit delete).
17. Is any portion of the email in all caps? (If so, consider changing it.)
18. Is it in black type at a normal size?
19. Do I have my contact info at the bottom? (If not, consider adding it).
20. Have I included the line, "Please save the planet. Don’t print this email"? (If so, please delete the line and consider a job as a forest ranger or flight attendant).
21. Could this email be shorter?
22. Is there anyone copied on this email who could be left off the list?
23. Have I attached any files that are very big? (If so, google something like ’send big files’ and consider your options.)
24. Have I attached any files that would work better in PDF format?
25. Are there any or other emoticons involved? (If so, reconsider).
26. Am I forwarding someone else’s mail? (If so, will they be happy when they find out?)
27. Am I forwarding something about religion (mine or someone else’s)? (If so, delete).
28. Am I forwarding something about a virus or worldwide charity effort or other potential hoax? (If so, visit snopes and check to see if it’s ‘actually true).
29. Did I hit ‘reply all’? If so, am I glad I did? Does every person on the list need to see it?
30. Am I quoting back the original text in a helpful way? (Sending an email that says, in its entirety, "yes," is not helpful).
31. If this email is to someone like Seth, did I check to make sure I know the difference between its and it’s? Just wondering.
32. If this is a press release, am I really sure that the recipient is going to be delighted to get it? Or am I taking advantage of the asymmetrical nature of email–free to send, expensive investment of time to read or delete?
33. Are there any little animated creatures in the footer of this email? Adorable kittens? Endangered species of any kind?
34. Bonus: Is there a long legal disclaimer at the bottom of my email? Why?
35. Bonus: Does the subject line make it easy to understand what’s to come and likely it will get filed properly?
36. If I had to pay 42 cents to send this email, would I?

The prize for the COD tournament was a signed Infinity Ward poster.  (whoopie)…

I understand this was Desctructoid’s first event.  Overall as a party goes it was pretty good.   There was a good group of folks playing Rock Band, a game I still don’t ‘get’.  Clearly sucking and looking stupid at Karaoke isn’t enough. At least with Rock Band you get to share the shame with 3 other people playing guitar and drums.   Some of the ‘bands’ were OK, at least they can push the buttons, but the singing, well, I should probably just stop here.

There was another station set up for people to play smash brothers.   Which to me was about as lame as it gets.  If I had shelled out $50 for that game I’d have to hurt someone.

There was a pre-release showing of a Ninja game.   Imagine the sword fighting of the Lord of the Rings PS3 games or Prince of Persia, mixed with the run around task based game Assassins Creed, only not as good and you’ve got this game.   I’ll certainly pass on that release.

The COD tourney was somewhat of a joke.  Very unorganized, and I’m sorry to say, you need sound to play that game.  That wasn’t possible hooked up to the big screens above the bar.

This review may sound negative and perhaps it is.  But the party was a blast and I’m sure it will only be better next time. 

Wh00t!

We have approximately 12 Blackberries from various carriers using our Blackberry Enterprise server.

About once a month one of them will just stop working.  Typically this is usually a device over seas or a device that one of our guys who travels over seas uses.  He’ll make a call to his provider (T-Mobile) to change his plan to something over seas and the break his data package nearly every time.

The conversation usually goes like this:

Salesperson: Is BES working?  I haven’t gotten email in a couple days.
Us: Yes, all 11 other phones are currently working and show activity as recent as a minute ago.  What did you do?
Salesperson: I called (T-Mobile) and asked them to change my plan for international use.
Us: call them back and have then fix your stuff.

Today was special though.  Another user who’s carrier is Cincinnati Bell (ATT under the covers regardless of what the tech support m0m0 tells you) called.

User: I messed up my Blackberry, can you re-activate me?
Us: What did you do?
User: I installed Blackberry desktop manager at home to sync my contacts at home too.
Us: That’s a bad idea, wipe the device and reactivate your password is xxxx.

A few hours later:

User: It won’t activate.
Us: After poking around on the BES server we can’t see any reason why it shouldn’t work.    Let’s call your carrier.

Placing call to carrier…

Tech Support:  How may we help you?
Us: A user jacked up his Blackberry and we’re trying to figure out why it won’t re-activate.  Can you look and see if there have been any changes?
Tech Support:  Why yes, I see we changed your account 48 hours ago.  The BES plan is now $20 more than the Consumer plan so we changed you to the consumer plan.
Us: WTF?  So when were you going to let us know this happened?
Tech Support:  I don’t know if they are going to send a letter out or not.
Us:  So 6 months ago we purchased the phone and told you we were going to use it with BES and you sold me a $30 unlimited plan.  Who made the decision to simply disconnect us from our company server?  Who there thought, Oh, this user doesn’t need the corporate package?  Let’s just cut them off at the knees.
Tech Support:  Let me transfer you to someone that can help.
Tech Support 2:  So I understand you’re unhappy about the price change?
Us: No, what I’m unhappy about is that you just broke my connectivity to my employer without warning.  That you made me look stupid to IT because I thought I may have jacked up my phone, or that their stuff was broken.   What I’m upset about is that I’ve spent quite a few hours figuring out how I might have done this, and IT has spent time looking into a problem that isn’t theirs.
Tech Support 2:  I understand, I can reactivate your corporate package, and offer you a $20 credit for 6 months will that help? 
Us: Yes that will help.

The price increase doesn’t bother me, most corporate data plans are around $50 a month.  What bothers me is that these fine folks couldn’t plan ahead 30 days and warn the user that the cost will go up unless they choose otherwise.   Instead they decided for this user that they no longer wanted/needed the package and defaulted him to a package that for the same cost did absolutely nothing for them.

Thanks, Cincinnati Bell Wireless.

What’s a Linked In Whore?  Where do I find one?   Are they cheap?  Just what will they do for money or a connection?

In case you’ve been hiding under a rock for the past couple years.  Linked In was one of the first online contact managers/social networks.  Probably not the first, but certainly one of the better, and one of the first to embrace Web 2.0 stuff.   So it’s kind of like FaceBook Lite, without all the touchy feely “Come be my friend stuff” and about 11 million times more professional than MySpace.

It’s supposed to be more professional, more business like.   Store your contacts online, see who they know, etc, etc.  Through these connections you can ask to be introduced to your connections, connections.  If you’re in public relations or sales this is probably a good thing.   They do try to protect you though.  Just because you can see my connections doesn’t mean you can contact them.   Instead you have to ask me to be introduced.  You get to play match maker.  Instead of going up to the woman in the bar and asking her out, you have to ask a friend to introduce you.  Again this is generally good because it’s on the Internet and you don’t know these people, it’s also virtual, so you can’t turn them down directly or slap them if it’s appropriate.  So a referral is generally welcome.  But Linked In whores are screwing this all up.  They’ll introduce anyone to anyone.

My 115 legit connections link me to 730,400 other professionals and I’m not sure that’s a good thing.  It might be a good thing if I were selling something directly, or in the job market.  Otherwise not so good.

For the record I submit if you have: (500 or more connections) you’re a Linked In Whore.

This means you’ll link to anyone just for asking.  You have no scruples.  (You’re also likely to be a recruiter which only validates that you have no scruples).  I also proclaim that if you have 500+ connections you don’t know most of them, and couldn’t recognize them if you saw them.  No way no how.   So why are you connected to them?  Why am I connected to you? 

Of my 115 connections I’ve personally met probably 110 of them.  In fact that’s one of my personal criteria for linking with someone.  I’m sure I have a few (less than a dozen) with whom I’m only vaguely familiar with.   What value is there to having them on my list?  I’ve probably done business with them or may want their opinion on something, some technology, or maybe some person some day.  Everyone else is out.

All my bad Linked In experiences come from Linked in Whores.  Generally connections to them, like a bad STD, they just want to spread.  They want me to introduce them to my connections and I don’t know who they are.   Just because they are connected to someone they must be good right?  Uh, no, especially when their a whore connected to another whore.

The biggest epiphany for me came from Sales people using Linked In.  (Generally also connection whores).  These typically seem to be those those that I’ve met in the past, or one of their co-workers.  If I’m not a customer now, what makes you think that just because you’ve found a way to be connected to me via a group or other connection that I want to buy stuff from you now?   I don’t.  I don’t like cold calls, I don’t like solicitations for business.  I don’t want that through Linked In.  Linked In for me is a network of people I trust.  I submit that nobody knows and fully trusts and respects 500+ people.  Not for any length of time.  Not really.

If I were Internet Czar, I’d make these connections expire.  If you haven’t contacted me and I haven’t contacted you in 6 months to a year, then I don’t really know you, don’t do business with you and probably don’t need you.  But more importantly I don’t need you or any of your connections trying to sell me stuff.   Maybe they don’t really go away, but they go into a “Time-Out” state where they can see my connections, but none of their connections can see my connections.  I *might* need them someday, that’s why I probably Linked to then in the first place.  

If you find yourself in job seeking mode you can ask your connections to hook you up again or take you out of “Time-Out”.   Yeah, that would help out a lot.

The Internet is full of wonderful stuff, but as with anything else in life it only takes a few to screw it up for the rest of us.

Granted the software is still beta, and I’ll try not to beat it up based upon that, but I will expose some of the issues that may or may not be a problem for switching from a CrackBerry to iPhone.

First some clear facts:

1. Edge simply blows.  It’s too slow for this.  Things are good when on Wifi, but edge…  Not good.  (3G should fix this right?)
2. The Microsoft Active Sync stuff leaves a little to be desired.  If your organization really leverages the security and lock down aspects of Black Berry Enterprise server you may have a hard time convincing them to let you do this.  (I’ve played with ActiveSync in the past with WinMobile phones and it’s been better than it currently is on the iPhone.  Again, it’s still Beta so we’ll see).
3. I have not tried to nuke the phone remotely from the Exchange console.  I will try that later this week.

First things first, it works, or will work at some level.  If you’ve totally been brainwashed into the BlackBerry messaging management then you probably aren’t going to like the way Apple, the iPhone, and ActiveSync work.  Simply provide your account details, and viola, your contacts, cal and mail are synchronized as it should be.

Email:

Blackberry sort of consolidates all your inbox messages if you so choose (and I do).  Meaning messages that are filtered and put into other folders by default are still in my messages application on the BlackBerry if I choose to sync those underlying folders.   With ActiveSync you only get notified of new items in the inbox.   This could be bad if you organize your inbox as I do.

If I wanted to know about new MGMT_Meeting emails which are filtered into that folder, I won’t know unless I look there.  That folder isn’t initially sync’d until you open it.

Mail works and is beautifully rendered as you’d expect.

It doesn’t appear to support landscape mode which kind of sucks for some emails.

Beta Warning: So far email notification has been spotty at best.  There are times I’ll open mail and the last updated time will be hours behind the actual time.  The mail app hangs a lot.  Generally 2-5x a day I’ll need to hard boot the phone.  It handles some attachments well; Excel, Word, even Cisco Voice mail messages are playable, others, not so much.  I have a couple attachments that will hang the phone in a really bad way, one is a pretty simple PDF.

Contacts:

Contacts work just as you’d expect them too.  Create contacts in Outlook and they magically appear on the iPhone with full details including the photo.

This is the most stable part of all of it at this time.  I have no complaints or issues to point out here.

Calendar:

This is where things get quite fugly.  First, you end up with a second Calendar.  One which can still by synchronized with iCal, and another that goes with ActiveSync.  While you can turn off the iCal synchronization within iTunes I haven’t found a way to delete it from the phone.  As a result you end up with two calendars without visual clue as to which one is which.  You can pick which one is the default, but again, it’s not immediately clear which one is which.

1. There is no week view.
2. Meeting invites work provided you’re the one invited.  Standard Exchange/Outlook responses are:  Accept, Decline, Tentative.   Apple however chose; Accept, Decline, Maybe…
   
3. There’s no facility to invite someone when creating a meeting or scheduled item (I hope this gets fixed).
   

Last but not least is the keyboard.  Nope, it’s not tactile, no you really can’t two-thumb type worth a damn (at least I can’t yet) and the predictive text will bite you when you least expect it but it’s pretty good otherwise.  I suspect that a good portion of Blackberry users primarily ‘read’ and don’t respond to anything in detail.  If you’re that type you will be just fine.  It takes some getting used too and touch is a big thing.   It took me quite a while to adjust to the Blackberry’s lack of touch screen when coming from a Palm even though it had a keyboard, I still used the touch screen a lot.  After using the iPhone I again found myself wanting to touch the icons on the Blackberry.  If there is an adaptation of Graffiti for the iPhone that would rock as well.

So all in all this looks very promising.   The data speed has to improve, reliability has to improve.   The email management will force me into a different email organization paradigm but I could probably work that out.   It is a straight forward shift from the Blackberry to iPhone?  No.  But I think this will make a lot of people happy in the long run.  As of now the Beta stuff is getting better,  Beta 3 was more like Alpha 1 to me.  It was completely unusable.  Beta 4 is much better but still not usable enough.  I still have to carry the Blackberry.

More later as things progress.

It really bothers me when people have a beef about something and then tack onto someone else’s event to make a statement.  Trying to leverage their thunder for their own.

The Olympics have absolutely nothing to do with the Tibet/China issue.   So leave the Olympics out of it.

There are athletes that have trained their whole lives, often hours a day for the dream of competing in the Olympics.

  Protesters of some other non-Olympic related issue have no right to dick that up for them.

One has nothing to do with the other.    I *might* understand if there are security issues for the athletes, like in the 80s when the Olympics were in Moscow, but no politician should decide if or when these athletes should compete.  If I recall even back then the move was mostly political and not really a security issue.

So to you protestors, even if your cause is just, you’ve lost my respect and attention. 

Leave the Olympics out of it.

I used to blame X1…  But I’ve stopped using that in favor of Windows Search and Xnobi…

Xnobi is nice but it’s jacked up my Outlook a couple times.  It can be slow and doesn’t handled mail ‘on behalf’ of someone very well.   It is thoroughly confused by email from RT.

But back to the issue at hand.

I quit outlook  (alt-f4) or choose exit or choose the close box.  All legitimate ways to end the application.   It appears to quit gracefully.   Yet when I launch it the next time, I get this and the disk activity brings my machine to a crawl.

(yes I’ve verified that there is no Outlook.exe process before launching)

I generally undock my XP based laptop, put it to sleep and move it from work to home and back.  About every 3rd or fourth day it will hang.  I expect that.   When I have time I’ll actually shut it down, but start-up from Zero is very painful because of all the server/services running on it (mySQL, MS SQL, etc, etc.).

This morning I closed all my apps and ’shut er’ down.  At work, same crap when outlook restarted.

This really needs to be fixed.   It reminds me of the Visual Source Safe 6.0, which routinely corrupted the database. 

I never understood why MS had a tool to fix the database/files after the corruption but couldn’t just fix the bug that jacked up the files in the first place.

Perhaps there’s a mailbox maintenance tool I can run manually, that would make this whole process even better.

As another frame of reference, this happens on my other laptop too, only with Vista SP1…  If it hibernates, the file will be jacked up when it wakes up.

Why would you want this? What’s wrong with the 6 Axis?

Two reasons.

1. Six Axis controllers are $50, they seem to last about 3-4 months if you use them hard as I do. The analog sticks go to hell, become less responsive and it becomes almost impossible to use the L3-R3 buttons underneath them.
2. Some games really benefit from turbo, think Call of Duty, where your single shot weapons are now full auto’s.

The instructions for this thing were weak as most cheap over seas electronics are. But it is straight forward enough. The feel of the control is somewhat crappy. It’s a low end unit. The turbo functions work as advertised, but the analog sticks are crap. It often gets confused if you’re trying to move and run (using the left analog stick but also pushing it down to activate the L3 button, while looking around (using the right analog stick). You might do a 180, you might end up looking at the sky. Results are unpredictable.

It feels like the analog sticks are accelerated and non-linear. This blows when you need to make small critical adjustments (like sniping).

It has a switch with 3 settings for the analog stick movement, but none are good, medium is jacked up, fast is too fast, and slow is too slow. Even working with in game adjustments I couldn’t find a setting that was even close the the accuracy and quality of the Six-Axis.

Game controls are certainly subjective. The ergos are OK, it’s the mechanics of this thing that are jacked up.

It also burns a USB port because you have to use their dongle. Since the PS3 has built in bluetooth why hasn’t anyone reverse engineered how to make replacement controller that just uses that? Why do I need another dongle?

It also eats batteries. It burned through fully charged AA’s in 9 hours not the 400 hours indicated in the manual.

So if you are looking at this, you might want to pass.

My mission yesterday was simple.  Stop by a Game Stop and pick up a new ‘Turbo’ controller for the PS3.  This controller has a special ‘button’ that gives gives you 3 taps instead of one when you press a particular button.  (think of how useful this might be with a first person shooter and single shot weapons).

Now, it’s simple enough, I’ve talked to a few folks online and 3 people confirmed they picked up these controllers at Gamestop.  So yesterday during lunch I stopped in to pick one up.

Oh my, not so easy.

First all their good PS3 stuff is locked up, this includes basic things like controllers.  It was clear to me that they didn’t have what I needed.  They only had two controllers on display, the normal 6-Axis and some other MadCatz funky thing that wasn’t even wireless.

My mistake was asking.

There were two people working, one of them seemed quite frantic, the other well let’s just say customer service isn’t her thing.

I asked her if they had any other controllers for the Ps3.  I was looking for a specific turbo controller.  Specifically this one:

the conversation went about like this:

“She looked at me like I was from another planet and wandered over to where I had just looked (in the secured PS3 Peripherials case”

She said: ‘Turbo?’.  
Me: Yes, Turbo, you push a button once and the controller magically pushes the button for you 3x or more.
Her: Hrm, never hear of such a thing, opens case and gets MadCatz controller.  “This should do it she proclaims’.
Me: Uh, no this doesn’t have any ‘turbo’ features.
Her: Total look of confusion…  What’s it called again?
Me: Wireless Turbo Controller for PS3, I think it’s a Hori brand but I’m told the ones you guys sell aren’t branded.
Her: Pounds away at computer, and asks other associate.
Him: We have other controllers in that drawer.
Her: Opens drawer and pulls out some 3rd party controller with ‘Rumble Features’ and hands it to me. “Here ya go”.
Me: Looks at controller, this isn’t it either.
Her: The computer says we have them, but I don’t know where they are.   Looks at other associate.  Who is on the phone with someone saying he did the console counts this morning and everything was fine, but now all of a sudden (1.5 hours later) two PS2’s have gone missing.   He looks really nervous.
Me: It’s not the end of the world, if you don’t have it that’s fine, I need to get back to work.
Her: The computer says we have 2, let me call another store.
Me: (thinking WTF? what will another store do for you?)  I wander around the store for 15 more minutes.  She just seems lost.  She looks high and low, the goes into ‘ignore me mode’  finally I ask her.  So what’s the deal.
Her: I don’t know, the other store wasn’t helpful, I can’t find them.
Me: The computer says you have them and you simply can’t find them?
Her: Yep.  You might want to stop back later.

OK, so magically they will unhide themselves after ‘later?’

I ordered one online, which is what I should have done in the first place.   I am thankful though that she’s there and not somewhere else that actually requires customer service and knowledge about the products they sell.

Coincidentally, neither Target, nor Walmart had them either, even though Walmart Online shows that they carry them.

It shows the obligatory IT Manager with head in hands.

The text:

IRONY:

The folks who stand to lose the most from a security breach are the same ones who hesitate to fund a solution.

We currently use both of these products.  Sonicwall email security (formerly MailFrontier) works pretty well.  Websense? Well, it *mostly* works.  For a 6.x product it’s still missing a number of features.  The add however hits home.

When Firefox is first launched, the initial window is fine. I have my bookmarks toolbar:

Any new window I create (and I do use multiple windows regardless of tabbed browsing), the bookmarks toolbar goes blank…

It doesn’t seem related to any plugins that I’m aware of. I’ve tried disabling most. I can’t imagine that it’s an actual bookmark in this folder but it could be.

Has anyone else seen this?

Edit/Update: This appears to be directly caused by or related to the use of Automated QA’s Test Complete Add/On:

Disabling this puppy and my problems go away.