We’re Dell fans, especially latitude fans. Super stable hardware. We recently did a technology upgrade in our department and switched from the D-Series Latitudes to the e-Series. We have a handful of e6500′s, a few 6400′s and a couple e4300′s.
For the most part this 1st generation of laptops has gone well. Not perfect, but pretty good. The e64/6500′s have seen a few BIOS upgrades that have worked out most of the issues. The fingerprint reader/software combination (Dell Control Point) is still crap though. Very unreliable. Especially when compared the Wave fingerprint software that came bundled with an XPS that I own.
Outside of that they have been pretty good.
The e4300, not so much.
This little laptop is super sweet. Nice small, fast, good battery life. But we’re experiencing some hard hangs/freezes. We’ve tried multiple flavors of OS’s, multiple driver combinations, all with little success. We’ve also replaced the motherboard in one unit. The problem persists.
I realize these are relatively new, but it amazes us that a google search for this issue returns nada. Both laptops behave the same, random hard lock-ups.
It seems sleep/video/audio related, and no we can’t make it happen but it’s enough to send them back for the time being.
We’re working with our Dell rep and hopefully someone from the Brand Team to get to a resolution. We really want them to work and be stable. There isn’t another laptop out there that $ for $, feature for feature meets the need.
So if you’ve experienced similar issues I’m interested in hearing from you.
Post a comment and we’ll get in touch.
On Friday the 19th I had a conversation with a Latitude Brand Manager. He assured me that this problem is well known, especially with e4300′s running Vista. A BIOS updated to address this specific freezing issue is in the works and slated to be released on the 29th.
We’re going to hang tight until then. If this is known inside Dell, and being worked on. The fact that none fo the Tier 2/Tier 3 Support people had any clue is somewhat bothersome. We’ll report back if the fix does what it’s supposed to.