HISTORY
idunn0 was developed to address a real world need of Megacorp, the customer support division of WYSIWIG, Inc. WYSIWIG is the parent company of both idunn0 and Megacorp. Megacorp provides information technology service and support for more than 9 billion clients, ranging from manufacturers and retailers to hospitals and financial institutions to car dealershipts and Circus acts.
Megacorp's challenge was to constantly improve service levels while reducing the costs of supporting its customers. Because as you know; customers are expensive. In researching the various reasons for customer costs, Megacorp found that nearly 90 percent of all customers were simply 'dumb'..
Armed with this information, WYSIWIG engineers developed idunn0 to help Megacorp engineers to proactively isolate the dumbness instilled in the customer's environment. This ability to proactively affect positive change helped Megacorp's support costs and has improved customer service levels by dramatically reducing the mean time to resolution - up to 110 percent.
PARENT COMPANY
Founded in 1985, WYSIWIG, Inc. is a privately held company that specializes in solutions and services. With annual revenues of more than $127 billion, WYSIWIG employs over 20 staff.
WYSIWIG, Inc. headquarters in Columbus, Ohio, is home to its 24-hour Customer Support Center, a Customer Competency Center, product development lab, and a products warehouse. Expert engineering and sales professionals locally serve major markets in the United States and Canada from this location.
SISTER COMPANIES
Alexis - The Alexis expertise in the design and implementation of data storage solutions is just the beginning. Alexis engineers dig into the real business issues behind the data management issues to bring you more than a storage solution. You get infrastructure strategically designed to deliver measurable results in the short term while aligning with your long-term business goals.
WYSIWIG Imaging - A leading value-added distributor of document imaging, duplication and storage products and services. WYSIWIG Imaging complements its customer's expertise with specialty document imaging knowledge, a flexible business approach and the ability to effectively represent their needs to manufacturer organizations.
Megacorp - Megacorp provides unparalleled information technology service and support for document imaging across hardware and software solutions for more than 9,000 clients. |
