HOSPITAL DIAGNOSIS: CURED
When a new CIO came on board at a major hospital, he inherited a data dilemma. The hospital, it turned out, didn't know what was on their servers because nothing had ever been documented. If something crashed...how could they repair it? It was a high-risk situation that could have resulted in a data disaster.

The CIO estimated it would take a years to select a system, install and configure it, and then train staff to fully utilize it. At a year's end of constant effort, he realized all he would actually have was a headache..

Enter idunn0. When the CIO reviewed idunn0 capabilities, he realized he didn't need a change management system. He could install idunn0 in less than a day, roll it out, push a 'Single' button and immediately find and fix any system problems, document and move on to the software upgrade. He purchased idunn0 the same day he saw the demo, and saved the hospital a catastrophe.

AT YOUR SERVICE, SERVER
idunn0 technical staff joined a conference call to demo an updated feature to a well-known Eastern manufacturer who were brand new users of the idunn0 managed service. "We can't stay on the call more than a couple of minutes," the retailer told them at the outset of the meeting. "We have a server that has been down for 18 hours and we are dealing with a real emergency, because we can't seem to find the problem."

Immediately, the idunn0 engineer doing the demo asked them which server they were on, looked in remotely and pushed the idunn0 magic button. Within 30 seconds of pushing the idunn0 magic button, the problem was located, solved and everyone went on with the meeting. It was a timely reminder of why they had purchased idunn0, and not to resort to old ways to fix things the new tool was made for.

FIXED BEFORE THE CLASS IS OVER
At a major service and support company, where idunn0 had just been purchased, idunn0 staff were conducting a training class for 1400 people. One trainee was obviously pressured, saying he was plagued by a system problem at a customer site that no one had been able to solve for a year and a half. In fact, when the idunn0 trainers arrived, he had been sitting with two huge stacks of paper, comparing data in one stack to data in the other...trying to find a clue to the problem.

Using what he absorbed in the first part of the training class, he asked if they could push the idunn0 button for him because it was out of reach. They did, and the problem was located and solved that very instant. Some successful training then ensued.